Social Media Management and Reputation Monitoring

Optimize your online presence.

These days social media expands beyond Facebook. What many do not understand is how important your digital presence is in the world today. We get you connected on social media platforms that will benefit your practice the most and use them to enhance your communication with patients and generate leads. Our goal is not to simply 'create noise' but rather ensure your customer base is engaged with valuable information consistently.


Did you know that 72% of consumers trust a business more based on positive reviews? Did you know that a negative online review can be the determining factor on whether someone visits your practice vs. a competitor? Studies have shown that consumers value an online review as much as a personal recommendation. This is why reputation monitoring is crucial in maintaining the integrity of your practice.

What We Do

  • Integrate, build and optimize your practice on top social media platforms

  • Respond to reviews, feedback and all comments

  • Request removal of inappropriate reviews

  • Connect to potential patients who are nearby

  • Design offers and specials to encourage loyalty and grow your practice

  • Thank and reward loyal customers and first timers

  • Announce special events and promotions

  • Grow your fan base and professional profiles

Getting to Know You

Getting to Know You

We take a look at your practice and see what platforms are currently active. Already on Facebook? Great! We will optimize the sites you are currently using and create accounts on the sites you are not using. You will also meet your Easy Dental Marketing account manager during your assessment.

Build a Plan

Build a Plan

After speaking with you and getting a feel for how you want to present your practice online, we create a weekly posting schedule tailored to your practice. The goal is to keep your patients engaged and answer any questions they may have. We handle day-to-day posting, and you are always free to add anything you would like.

24 Hour Review Monitoring

24 Hour Review Monitoring

We take a look at your current reviews and see if there are any unhappy patients. If there are, we draft a friendly response, have you approve it and publish it. We monitor your reviews 24 hours a day and thank patients for their positive feedback addressing any negative issues by following the process mentioned above.

Track Your Results

Track Your Results

At the end of each month, you will receive a report detailing your activity on each platform. This will provide you with insight on your growth and engagement with your patients. It will also show you the direction we are heading in the following month.

Reputation Monitoring

Did you know that 72% of consumers trust a business more based on positive reviews? Did you know that a negative online review can be the determining factor on whether someone visits your practice vs. a competitor? Studies have shown that consumers value an online review as much as a personal recommendation. This is why reputation monitoring is crucial in maintaining the integrity of your practice. Here is how we can help…


  1. The first step we take is to ensure that you have the correct information on local listing sites such as Yelp, Google Places and Yahoo Local. By correcting your office hours and updating your listing, we can make certain that your potential patients are getting the key information about your office.
  2. We monitor these sites 24 hours a day and respond to any negative reviews that you receive. We draft a response addressing the concerns the reviewer has and email it over to you for a quick approval.
  3. Once you have approved our response, we handle the rest! We post the response to the negative reviewer and accomplish two goals:
    • First, we are addressing the issue at hand with this specific person.
    • Second, and most importantly, we are showing other potential patients that your practice addresses issues promptly and professionally.
Review Package

Reputation Monitoring Package

  • The Reputation Monitoring Package is perfect for companies that just need help monitoring and managing their online reviews.
  • This package features 24 hour monitoring on Google Places, Yahoo Local and Yelp thanking customers for their positive feedback and responding in a positive manner to any negative feedback.
Comet Package

The Pro Plan

  • The Pro Plan takes all the benefits of the Reputation Monitoring Package and includes Social Media Management.
  • First, we get your company setup on Facebook, Twitter, YouTube and Instagram.
  • Then, we manage the day to day posting on each account, creating content that is engaging and related to your business, responding to any comments, tweets or questions that your customers may have.
  • This package also includes monthly reports.
Digital Platform Reputation Monitoring Package The Pro Plan
Yelp, Google Places & Yahoo! Local
  • Claim your business listing and completely fill out your profile.
  • Review and constantly monitor your profiles.
  • Respond to reviews within 12 hours.
  • Thank customers for their input and politely reply to negative reviews.
  • Immediately flag inappropriate reviews.
  • Invite reviewers to join your Facebook page and follow you on Twitter.
  • Use special offers to reward your loyal customers and first time visitors.
  • Re-tweet positive reviews
Facebook
  • Create a Facebook Page for your business.
  • Register a customized URL so customers can easily find you.
  • Encourage customers to Like your page so they will stay up-to-date.
  • Attract new fans and customers by creating promotions/rewards.
  • Update page on a regular basis to keep your company on customers newsfeed.
  • Connect your Facebook page to other media and marketing outlets.
Twitter
  • Create a Twitter account with a customized username.
  • Reach current and new customers with tailored tweets about products & services.
  • Discover what customers are saying about your company.
  • Reply to all mentions and tweets in a timely manner.
  • 24 hour keyword search that your business might be of service too.
  • Connect your Twitter account to other media and marketing outlets.
Instagram
  • Create an Instagram account for your business.
  • Register a customized URL so that customers can easily find you.
  • Synchronize images between other networks and Instagram.
  • Follow other users and encourage others to follow your account.
  • Connect your Instagram page to other media and marketing outlets
YouTube
  • Create a YouTube page for your business.
  • Register a customized URL so that customers can easily find you.
  • Connect your YouTube page to other media and marketing outlets.
  • Respond to all comments and messages.
  • Optimize meta-data and titles

Ready To Talk? Contact Us Today!

Contact us today to help you choose the plan that's right for you or for any special offers.